Call 1-614-842-6636 to request a Return Authorization number.  Be sure to write your RA number on the shipping label. (Returns will not be accepted unless accompanied by this number).

• All returns must be shipped back to our production facility at 404 Enterprise Dr. Lewis Center, OH 43035 USA. All products must be in their original packaging.
• Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.
• Materials returned for warranty evaluation after the 1 year warranty period will not be eligible for a gratis replacement part.
• Altered or physically manipulated items will not be accepted. We cannot accept returns for product after the tamper evident seal has been returned.
• Any returned items can be subject to a 20% processing fee.

Repairs

Please call our office for technical support at 1-614-842-6636. We have in-house capabilities for recalibration services, or any other necessary repairs.